Sometimes you can sort out a problem on your own. But if you have a worry you can't cope with, don't bottle it up. It can really help if you talk to someone in your family, a carer, one of your friends or maybe a teacher, or you can contact ChildLine at any time.
An online chat, email and message board service is also available by visiting the website.
We know it can sometimes be scary talking to counsellors. Especially for the first time. You might be unsure about what to say or how they'll react. Or wonder who they are?
They're a bunch of different people, some old and some young. They all work for us in the UK but many come from different countries like Poland, Ghana, Australia, India, China, France and other places. They have all sorts of hobbies and interests. But most importantly, they all care about young people and give up some of their time to volunteer as counsellors.
You can also ask them their name if you like and they'll tell you their first name.
Usually a phone call lasts 30 minutes and a 1-2-1 counsellor chat lasts around 40 minutes. But this could be less or more depending on what help you need. If you need to contact us again, we'll always be here for you.
We're a safe place for you to talk.
Calls are not recorded and your number won't show up on any phone bills. Counsellors write some notes about what you tell them. They also keep notes for 1-2-1 counsellor chats and emails and save copies of what you’ve said in a chat or email. These notes stay safe at Childline.
They keep notes to help understand what you’re going through and support you if you contact us again. It can also make it easier for us to get help to you if you’re in danger.
Who to contact
- 0800 1111
Where to go
42, Curtain Road
- EC2A 3NH