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Brokerage and Support Team - Direct payments for children and young people

Who are they?

The Brokerage and Support Team helps people with all aspects of:

  • Arranging and managing Direct Payments . 
  • Understanding how Direct Payments work,
  • Recruiting and employing Personal Assistants,
  • Managing the budget,
  • completing financial monitoring returns and any other queries or problems.

Who to contact

Contact Name
Brokerage and Support Team

Local Offer


Direct Payments

Direct Payments are cash payments made to people in lieu of social care support.  To receive Direct Payments you will have had an assessment which identifies that you are eligible to receive social care support.  Direct Payments aim to give you more flexibility in how your services are provided.  By giving you money instead of social care services, you have greater choice and control over your life and are able to make your own decisions about how your care/support is delivered.

The Brokerage and Support Team

The Team helps people with all aspects of arranging and managing direct payments.  This includes understanding how direct payments work, recruiting and employing Personal Assistants, managing the budget, completing financial monitoring returns and any queries or problems.

The team operates Monday to Thursday 8.30am to 5.00pm, and Friday 8.30am to 4.30pm

Support with Confidence

Support with Confidence is a Personal Assistant approval scheme.  A Personal Assistant is someone who is paid to help service users with aspects of their day to day lives and support needs.
The terms and conditions of work such as start and finish times, hours of work etc are agreed with the service user at the start of the employment just like in any other job.

To become an approved PA the individual will complete a seven day induction training programme, supply two references and also complete a satisfactory Disclosure and Barring Service Check - DBS (formerly CRB check)

Once approved their details will be uploaded onto the Support with Confidence directory which you can view if you wish to employ a Personal Assistant.

Non educational providers Local Offer Response

What outcomes does your service aim to achieve for children and young people with special educational needs and disability and their families?

Our service aims to ensure that all people in receipt of a Personal Budget/Direct Payment are fully supported with the process from beginning to end, promoting independence and assisting them to exercise full choice and control.

How accessible is the service and facilities for those with a disability

Our service visits people in their homes or an alternative location of the families' choice.

Future developments

We work closely with 'Children, Young People and Families' in respect of the future development of direct payments and associated support.

Last updated on 14/09/2021
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