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National Express: Disabled Travel and Coachcard

Discounted coach travel for registered disabled customers

If you're registered disabled and love exploring the British Isles, then our Disabled Coachcard offers a great way to save 1/3 on adult Standard and Fully Flexible fares to hundreds of UK towns, cities and airports.

So whether you're looking to take a weekend city break to London or jet off to warmer climates from a UK airport, our Disabled Coachcard allows you to travel for a fraction of the original price.

How much will I save?

You'll save a guaranteed 1/3 on adult Standard and Fully Flexible fares throughout the UK for 12 months. With the Coachcard, there are no restrictions on peak and off peak travel times, so you can travel when it suits you and your plans. This includes public holidays, bank holidays and weekends.

Purchasing your Disabled Coachcard is quick and easy, Simply complete your details and your Coachcard will be posted to your home address (£2.50 p&p will be added to your purchase). 

Your Coachcard can take up to 7 days to be delivered and if it hasn't arrived 24 hours ahead of your planned journey, then call our Contact Centre.

Alternatively, give us a call and we will post your Coachcard out to you (£2.50 p&p will be added to your purchase) or purchase from one of our ticket outlets.

How much is a Disabled Coachcard?

Our Disabled Coachcard is just £10 (plus £2.50 p&p) a year – that's less than 84p a month (and £10 cheaper than a railcard).

Accessible Coaches

Creating a safe and comfortable journey for all our passengers is one of our main goals, which is why the majority of our fleet now have a passenger lift at the front entrance of the coach. This makes travelling with us as accessible as possible, regardless of your circumstances.

If you use a wheelchair or have reduced mobility, please call our Contact Centre at least 36 hours before travelling so we can fully assess your travel requirements.

We also have a Code of Practice to make sure we provide disabled customers with the best level of service right across our network.

Who to contact


For new bookings, timetabling and general enquiries call our Customer Contact Centre on: 0871 781 8181

(calls to this number cost 13p per minute plus your telephone company’s access charge).
Lines open 7 days a week, 10am - 6pm.

For advice when travelling, amendments, after sales support and to book assistance: 0371 781 8181

(calls to this number are charged at local rate).

Lines open 7 days a week, 8am - 10pm.

Other Details


The Disabled Coachcard costs £10 a year plus £2.50 p&p. It can pay for itself after just one trip. Peak and off peak travel times. Includes public holidays, bank holidays and weekends. Save 1/3 on our Standard & Fully Flexible fares any time with the Disabled Coachcard.

Local Offer

Last updated on 17/12/2019
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